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To the extent permitted by law, Travelswind assumes liability solely for direct damages incurred by users resulting from deficiencies in our services, as determined by mutual agreement. Travelswind functions solely as an intermediary, facilitating connections between travelers and travel service providers. We do not own or oversee any of the travel services featured on our platform, nor are we affiliated with any such service providers. As a facilitator, Travelswind bears no responsibility for services not fulfilled by third-party vendors, nor do we endorse or guarantee the services provided by them, or offer reimbursement in the event of loss. Any grievances or claims regarding services, costs, or special requests must be addressed directly with the respective service provider. Travelswind absolves itself of liabilities pertaining to customer complaints and reimbursements.